Switchboard

One inbox for every guest conversation

Every message, every brand, one switchboard.

Instagram and WhatsApp messages from all of your venues arrive in one shared inbox — routed to the right team, answered from the account the guest actually wrote to, with nothing lost along the way.

Built for many brands

Each venue keeps its own Instagram and WhatsApp identity. Staff see one queue, filtered by brand, with strict separation between workspaces.

Replies that cannot go astray

Every reply is locked to the conversation's original account. The wrong-brand reply is not a training problem — it is impossible by design.

AI that drafts, people who decide

Suggested replies arrive pre-written from your own knowledge base. Nothing reaches a guest until a person approves it — or until you deliberately switch a channel to automatic.

Nothing silently lost

Deliveries, failures and retries are recorded and visible. If a message could not be sent, you will know — not wonder.