Active Games Group

Deleting your data

If you have messaged Chaos Karts, Hyper Tag, PAC-MAN Live or Active Games on social media, you can ask us to delete that conversation. You do not need an account with us and there is no charge.

How to ask

Email info@activegames.ae with the subject “Delete my data”, and tell us:

• the account name or handle you messaged us from;
• which venue you contacted;
• roughly when you messaged us, if you remember.

You can also simply reply “delete my data” in the conversation itself. It reaches the same team.

What happens next

1. We confirm we have received your request, normally within two working days.
2. We locate the conversation using the account identifier you messaged us from.
3. We delete the message content, your display name and profile picture, and the stored delivery records, within 30 days.
4. We confirm once it is done.

What we may keep

If your conversation led to a booking or a payment, we may need to keep the transaction record itself to meet accounting and tax obligations. That is separate from your messages, and we will tell you if it applies. We also keep a minimal, non-identifying record that a deletion request was made and completed, so we can show we honoured it.

Deleting a single message

If you delete a message in the messaging app, tell us and we will remove our copy too.

If you are not satisfied

Write to info@activegames.ae and ask for the request to be escalated to management. You may also complain to your local data protection authority.